With working in Consumer Services for a few years, summertime is peak season for technical questions with our outdoor product line. There is one scenario that plays over and over throughout the department on the average work day: "My deck box falls apart every time I open it". From a consumer perspective, it can be very aggravating that such a simple assembly can result in such a frustrating situation. The answer to the problem, in most cases, is that the floor is upside down.
I understand that this does not seem possible as the deck box looks exactly like the photo on the carton. No worries, let me explain.
To verify correct assembly, you will need to open the deck box and look down at the floor. If you can see a part number molded into the plastic or there are deep dents and "valleys" visible, your floor is upside down. Disassemble the unit and flip the floor over so that the "smooth" side is facing up and the sloped lip of the floor is in the front; reassemble.
The deck box should now function as intended and open without falling apart. Mission accomplished!
If you need further assistance, our Consumer Service Department can be reached by calling 1-888-895-2110 Monday through Friday, 8:30 am to 5:00 pm ET.